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Help & Support

We're here to help. Find answers to common questions or reach out to our support team.

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WhatsApp Support

Chat with our team directly on WhatsApp for the fastest response on orders, products or delivery queries.

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Email Support

Send your detailed enquiries, order requests or documentation to our dedicated email addresses.

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Call Us

Speak to a member of our team during business hours for immediate assistance with your requirements.

+27 84 949 0471
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Visit Us

Located in Edenvale, Johannesburg. Arrange a visit to discuss large orders or product demonstrations.

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FAQ

Frequently Asked Questions

How do I request a quote from SlyKel Medicals?
You can request a quote by filling in our online quote form on the Contact page, emailing kelvin@slykelmedicals.co.za or slykelmedicals@gmail.com, or messaging us directly on WhatsApp at +27 84 949 0471. Our team typically responds within 24 business hours with detailed pricing.
Do you supply to government hospitals and public sector institutions?
Yes. SlyKel Medicals has experience supplying government hospitals, Medicross entities, private hospitals, individual surgeries, and industrial laboratories across Southern Africa. We can provide the necessary documentation and comply with public sector procurement requirements. Registration: 2019/095138/07
What areas do you deliver to?
We are based in Edenvale, East Johannesburg, and deliver across Gauteng, the broader South Africa, and other countries in Southern Africa. For delivery outside Gauteng or international orders, please contact us directly to discuss logistics and lead times.
Do you carry disposable and reusable options?
Yes. Many of our product lines, including LLETZ electrodes and surgical instruments, are available in both disposable (single-use) and reusable formats. Our team can advise you on the best option for your clinical environment and budget.
I can't find a specific product on your site — can you still source it?
Absolutely. Our listed products represent a portion of what we can supply. We work with a wide network of certified suppliers and manufacturers. Send us the product name, specifications or manufacturer details and we will do our best to source it for you.
How long does it take to receive an order?
Lead times vary depending on the product and your location. For items in stock in Johannesburg, delivery can often be arranged within 2–5 business days. Specialised or imported items may take longer. We will always confirm an expected delivery date when we provide your quote.
Do you offer bulk discounts for large orders?
Yes. We offer competitive pricing for bulk orders. The more you order, the better the discount. For large facility outfittings or regular supply arrangements, contact our sales team to discuss special pricing and payment terms.
What payment methods do you accept?
We accept bank transfers, EFTs, and can arrange credit terms for established government and private institutions. For specific payment arrangements, please discuss with our sales team when you receive your quote.
Can you provide references from other healthcare facilities?
Yes. We can provide references from government hospitals, private hospitals, Medicross entities, and laboratories we supply. Contact our sales team to request client testimonials and case studies.
What warranty or guarantee do your products come with?
All products are sourced from certified manufacturers and come with manufacturer warranties where applicable. We provide product documentation and support. For specific warranty details, please ask our team when placing your order.
Get In Touch

Contact Information

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Phone/WhatsApp

Available during business hours

+27 84 949 0471
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Email

Orders & Quotes

kelvin@slykelmedicals.co.za

Sales Enquiries

sales@slykelmedicals.co.za
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Address

Unit 49 Greenfields
Harris Ave Edenglen
Johannesburg, 1609
South Africa

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